McDonald's
Food & Beverage · Fast Food

McDonald's

Av. Dr. Otaviano Pereira Mendes, 1000, Itu, São Paulo, 13301-000

Google Maps Updated: 25 May 2026
Authenticity Score: 60/100
About

This McDonald's location is facing significant backlash regarding service quality and cleanliness. While some customers enjoy the convenience, many report cold food, long wait times, and rude staff. The recurring complaints about the drive-thru and order accuracy suggest a need for better management and staff training.

Our Review Process
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Most Relevant
7
Newest
20
Highest rating
20
Lowest rating

We analyze 67 public reviews for McDonald's using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Food Taste 50/100
Value for Money 45/100
Pro Tip

The dessert kiosk is generally faster and more reliable than the main counter.

Service Speed: Poor
Cleanliness: Below Average
Pros & Cons

✓ What Works Well

  • Convenient location
  • Quick dessert kiosk
  • Standard menu

✗ Areas to Improve

  • Rude and unhelpful staff
  • Cold and poorly assembled food
  • Long wait times
Frequently Asked Questions
  • Why is the service so slow?
  • Is the drive-thru reliable?
  • Are the bathrooms clean?
User Feedback

Management needs to address staff behavior.

Quality control on food assembly is lacking.

Drive-thru experience is often frustrating.

Quick Info